Privacy Policy for Golden Willow Sanctuary
Golden Willow Sanctuary ("our site," "this service," "our online platform") is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data when you interact with us, including through our website and services.
1. Information We Collect
We collect various types of information to provide and improve our comprehensive and compassionate care services for seniors, promote active aging, and foster a joyful community for elderly residents. The information we collect falls into the following categories:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, register for programs, or communicate with us. This may include names, addresses, phone numbers, email addresses, dates of birth, health information relevant to care planning (with explicit consent), and financial information for billing purposes.
- Health and Medical Information: For residents and participants in our care programs, we collect health-related data necessary for personalized elder care plans, memory support programs, physiotherapy, occupational therapy, and nutritious meal planning. This is collected with explicit consent and handled with the utmost confidentiality.
- Usage Data: When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This includes IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits.
- Communication Data: Records of your communications with us, including emails, phone calls, and inquiries through our online forms.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide and Manage Services: To deliver personalized elder care plans, memory support, recreational activities, physiotherapy, occupational therapy, nutritious meal planning, respite care, and holistic wellness programs.
- To Communicate with You: To respond to your inquiries, provide updates about our services, and send important information related to your care or our programs.
- For Operational Purposes: To manage our facility, process payments, maintain records, and ensure the safety and well-being of our residents and staff.
- To Improve Our Services: To understand how our services are used, gather feedback, and enhance our offerings and the user experience on our online platform.
- For Legal and Security Reasons: To comply with legal obligations, enforce our policies, detect and prevent fraud, and ensure the security of our data and systems.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances and always with appropriate safeguards:
- With Your Consent: We will share your personal information with third parties when we have your explicit consent to do so.
- Service Providers: We may engage third-party companies and individuals to facilitate our services, such as IT support, payment processing, or professional medical consultants. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Protection of Rights: To protect the rights, property, or safety of Golden Willow Sanctuary, our residents, staff, or the public, as required or permitted by law.
4. Data Security
We implement a variety of technical and organizational security measures to maintain the safety of your personal information. This includes, but is not limited to, encryption, access controls, secure servers, and regular security audits. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise period of retention will depend on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: To request that we limit the way we use your personal data.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Golden Willow Sanctuary
2847 Ang Mo Kio Avenue 9, #05-02 The Seletar Mall,
Singapore, Singapore, 569768